Terms and Conditions Definitions

‘Order’ is an instruction from the Customer to the Company to supply Goods or services. 

Customer’ is any person or organisation contracting with the Company for the supply of Goods from the Company. 

Goods’ means item or items which the Company offers for sale. 

‘Company’ means Kitab – Interserve Resources.

Publisher’ is the original supplier of the Goods using the Company as its Agent or Distributor. 


1. Conditions

Nothing in these Terms and Conditions will affect the Customer’s statutory rights as a Consumer.
These Terms and Conditions will apply to all contracts for the sale of Goods by the Company to the Customer and will prevail over any other documentation or communication from the Customer.

Acceptance of delivery of the Goods will be deemed conclusive evidence of the Customer’s acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) will be inapplicable unless agreed in writing by the Company
The Company will be entitled to alter these Terms and Conditions at any time but this right will not affect the existing Terms and Conditions accepted by the Customer upon making a purchase.

Any complaints should be addressed to the Company.


2. Copyright

All Goods sold or distributed by the Company are subject to copyright, as stated on each item and such copyrights cannot be assigned without

the prior written permission of the relevant copyright owner.


3. Ordering 

3.1  All orders for Goods will be deemed to be an offer by the Customer to purchase Goods pursuant to these Terms and Conditions and are
subject to acceptance by the Company. The Company may choose not to accept an order for any reason. 

3.2  Where the Goods ordered by the Customer are not available from stock the Customer will be notified and given the option to either wait until
the Goods are available from stock or cancel the order. 

3.2  Orders made for Goods which the Company has in stock will be sent out for delivery within 48 hours of being received from the Customer.

3.3  Orders made for Goods which need to be sourced elsewhere within the UK will be sent out for delivery within 14 days of being received from
the Customer.

3.4  Orders made for Goods which need to be sourced elsewhere outside the UK will be sent out for delivery within 28 days of being received from
the Customer.


4. Delivery 

4.1  The Company will make every effort to ensure that Goods are delivered to the Customer within the agreed time frame. 

4.2  Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Customer will be notified and given the
opportunity to agree a new delivery date or receive a full refund. 

4.3  The Company will use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery will not be of the essence
and the Company will not be liable for any losses, costs, damages or expenses incurred by the Customer or any third party arising directly or
indirectly out of any failure to meet any estimated delivery date. 

4.4  Delivery of the Goods will be made to the Customer’s address specified in the Order and the Customer will make all arrangements necessary
to take delivery of the Goods whenever they are tendered for delivery. 

4.5  Title and risk in the Goods will pass to the Customer upon delivery of the Goods. Title of the Goods will revert to the Company if the Customer
fails to pay in full all items stated in the invoice.

5. Returns 

5.1  These will only be accepted with prior authorisation from the Company. Requests to return Goods must be made within 10 working days of the
date of Invoice.

5.2  Returns occurring due to damage incurred in-transit or a Company processing error will be credited in full, including delivery charges.

5.3  Returns occurring for any other reasons are subject to a handling charge of 10% of the invoiced value of Goods, plus return delivery charges.

5.4  Where returned Goods are found to be damaged due to the Customer’s fault the Customer will be liable for the cost of remedying such

6. Cancellation 

6.1  Cancellation of an Order by the Customer cannot be accepted or any Goods returned for credit unless previously agreed by the Company.

6.2  Where such cancellation is agreed the Company reserves the right to charge the Customer the amount of any costs incurred. 

7 Prices

7.1 The price of Goods will be that stipulated at the time of purchase. The price will be inclusive of VAT. The price with exclude the cost of delivery.

7.2 Delivery is free to the Customer if the invoice of Goods is for more than £150.00.

7.3 After the order is received the Company will confirm by email the details of your order, description and price for the Goods, including delivery.


 8  Payments 

8.1  The following payment terms apply for all Customers unless there is written prior agreement between the Company and the Customer.

8.2  Payment from Customers is required within 30 days of the invoice date. Beyond 30 days the payment will be considered overdue.

8.2.1 The Company reserves the right to charge 5% of overdue amounts per month.

8.2.2 The Company reserves the right to remove any discounts offered if payment is overdue.

8.2.3 All costs incurred in recovering overdue debts, including legal expenses, will be payable by the Customer.

8.2.4 The Company reserves the right to terminate any trading agreement and/or withhold further supplies of Goods in the event of
amounts payable being overdue.

8.3  V A T will be charged where applicable at the current rate.

8.4  The Customer must reference the invoice number when they make the payment for Goods. 

8.5  The Company accepts cash, cheques, debit/credit cards, postal orders and direct payments. Cheques and Postal Orders should be made out
to ‘Kitab – Interserve Resources’.

9  Companies Liability

9.1 Except as may be implied by law where the Customer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by
the Company the remedies of the Customer will be limited to damages which will in no circumstances exceed the Price of the Goods and the Company will under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. 

10 Law

10.1 These Terms and Conditions will be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Address: Kitab, 5 & 6 Walker Avenue, Wolverton Mill, Milton Keynes, MK12 5TW